This phrase is used metaphorically to indicate a shift in perspective, not a physical change in appearance. Her apology put a new complexion on the situation, and we decided to give her another chance.
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Neutral Tone
The phrase itself is neutral and does not suggest whether the change in perception is positive or negative. The whistleblower's revelations put a different complexion on the company's public image.
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Figurative Meaning
Understand that 'complexion' here is not about skin tone; it's a figurative term meaning aspect or appearance of a situation. The new evidence put a different complexion on the entire case.