Used to show empathy by easing into bad news with something less harsh. He brought her favorite flowers to soften the blow before telling her they had to move.
Pro Tip 2/3
Transitional Phrase
Often used before a contrast or a disappointment is revealed. The team softened the blow by praising her hard work before criticizing the mistakes.
Pro Tip 3/3
Not Literal
The phrase is metaphorical and doesn't involve physical softening or cushioning. The severance package is meant to soften the blow of being laid off.