Frequently Asked Questions

WordUp Pro

FAQ: What are the benefits of the Pro subscription?

Current Pro benefits:

  • Ad Free
  • Works offline
  • Access to all examples
  • Movie preparation: The words you don't know in that movie you're about to watch!
  • Exam preparation: Focus on IELTS, TOEFL, PET, GRE or SAT vocabulary.
  • Specialised word categories / domains

Upcoming Pro benefits:

  • Personalised examples Your favourite TV Shows and movies!
  • Browser extension Automatically highlight the words to learn as you go about your work and life!
  • Idioms and phrases Speak like a native!
  • Images for every word definition!
  • Certification for the most reliable assessment of your English vocabulary knowledge.
  • Personal word lists
  • And more...
Tip: Buy Pro today to benefit from these exciting new features at a lower price.

FAQ: I have achieved 7 referral clicks. Why don't I get Pro?

The referral program allows you to unlock access to all examples' content when you reach 7 clicks. It allows everyone to use the core feature of WordUp free of charge by simply telling their friend and family about WordUp.
It's different from the full Pro access which comes with many more benefits, and requires subscription payment.

FAQ: Can I buy Pro for someone else?

Yes. You can buy a WordUp Pro gift voucher for your friends and loved ones.

FAQ: I can't pay online due to restrictions in my area. Is there another way to pay?

Yes. You can buy a WordUp Pro gift voucher from us directly using any credit or debit card.

Even if you don't have access to a payment card, please email buy@wordupapp.co to send you local payment details in your area.

FAQ: I have purchased Pro but it's not activated. What can I do?

Please try the following:

  • In the subscription page, tap the white link: Restore Purchase
  • If it didn't work, log-out and then log-in again.
  • If it didn't work, check your iTunes or Google Play account to check if your purchase has been successful.
  • If so, please contact us for help: support@wordupapp.co

FAQ: Can I watch movies and TV shows directly in WordUp Pro?

WordUp does not play the actual show. We are not a streaming service, like Netflix or Amazon Prime. The 'Watch Prep' feature in WordUp Pro allows you to search for a movie or TV Show episode and instantly find all the words used in that show which you need to learn.

You can use it before you start, or during watching the show. It's an enjoyable tool, helping you understand the story better and use your leisure time as an effective and enjoyable learning experience!

How to use

FAQ: I don't understand. How does this app work?

This animation explains how WordUp works.

Some words are underlined yellow or dashed grey. What does that mean?

When reading examples or definitions of any word, WordUp processes every word used in those examples and checks them against your vocabulary data.

  • No underline: means it's either too easy (ranked in the top 300) or you've marked it as already known.
  • Dotted gray underline: means you have marked it as should learn.
  • Yellow underline: means you haven't specified if you know it or not. You should tap it to decide, and build up your WordUp knowledge map.

FAQ: Why is the level so easy? I want more difficult words.

By default, the system suggests a range based on your total known vocabulary assessment.
But you are not limited to that. In the Gap Map page you can see a line for every 1000 words, ranging from the easiest to the hardest.
You can pick any range that you'd like to focus on.

FAQ: Why are some words missing in your database?

The English language has hundreds of thousands of words. Most of them are used rarely, or in very specific specialist areas.
The mission of WordUp is not to be just a dictionary. For that, you have Google.
WordUp is focused on the most useful words based on how frequently they are globally used.
However, we will introduce a new feature to allow you to add any custom word, so you can manage all your words in one place.

Account and User Data

FAQ: How is my progress data saved? On my phone or the cloud?

Your progress data is initially saved in your phone. When you register, then a copy of your progress data will be saved to the cloud also. This is done every 2-3 minutes while you're using the app. Every time that you log in, your latest data file will be downloaded from the cloud and saved on yoru device, and the cloud saving process continues again.

FAQ: Some of my progress data disappeared! How can I get it back?

Tap on the main menu, then 'Support', then 'Data problems...' and then tap 'Attempt Restore'.

FAQ: How can I delete my account?

To delete your account, please send us an email from the email address registered to your account, and we will try to remove your data within 5 working days.

FAQ: Can I change my email address?

This is only supported for Pro users currently. If you are a Pro user and want to change your email, please send us an email address from the old email address as proof of ownership, and we will change that for you.

FAQ: How can I find my email registered in WordUp?

If you have signed up with Apple in private mode, then your email in our system may be different from your actual email. We will need to know your email when you contact our support team via email. To find your WordUp email from the main menu, tap 'Support' and then tap 'Data problems...'. Under the 'Wrong Email' section you can see the email we have from you.

FAQ: I use WordUp on multiple devices. How can I sync my data?

  • Go to the "My Account" page (2nd tab).
  • Tap on "Review >" next to the My Words heading.
  • Scroll down to the bottom of the page and tap Missing Data?.
  • Tap Attempt Restore and follow the on-screen instructions.

Troubleshooting

FAQ: Why can I not download it from the Google Play Store?

Occasionally when you try to download WordUp you get an error message. This is due to a problem in the Google store.
If you try again in a few minutes (or sometimes an hour) it will download OK.
If the problem persists, please email support at wordupapp.co so we can try to help you.

FAQ: Why can I not see the translations (in my native language)?

It can be because the translation file is not fully downloaded.
To fix it, from the Menu tab, go to Preferences. Then toggle the Translation switch off and then back on again.
Wait for a few seconds and then look up a word.