Frequently Asked Questions

How to use

FAQ: I don't understand. How does this app work?

This animation explains how WordUp works.

FAQ: Why is the level so easy? I want more difficult words.

By default, the system suggests a range based on your total known vocabulary assessment.
But you are not limited to that. In the Gap Map page you can see a line for every 1000 words, ranging from the easiest to the hardest.
You can pick any range that you'd like to focus on.

Data / content

FAQ: Why are some words missing in your database?

The English language has hundreds of thousands of words. Most of them are used rarely, or in very specific specialist areas.
The mission of WordUp is not to be just a dictionary. For that, you have Google.
WordUp is focused on the most useful words based on how frequently they are globally used.
However, we will introduce a new feature to allow you to add any custom word, so you can manage all your words in one place.

WordUp Pro

FAQ: What are the benefits of the Pro subscription?

  • Ad Free
  • Works offline
  • Access to all examples
  • More games
  • Movie preparation: The words you don't know in that movie you're about to watch!
  • Exam preparation: Focus on IELTS, TOEFL, PET, GRE or SAT vocabulary.
  • Specialised word categories / domains
  • Personal word lists

FAQ: Can I buy Pro for someone else?

Yes. Get in touch with us via email to send you the payment details via Paypal. We will then generate a Voucher Code for you to send to anyone to activate their Pro account.

FAQ: I can't pay online due to restrictions in my area. Is there another way to pay?

Yes. Get in touch with us via email to send you the payment details in your area. We will then generate a Voucher Code for you to send to anyone to activate their Pro account.

FAQ: I have purchased Pro but it's not activated. What can I do?

Please try the following:

  • In the subscription page, tap the white link: Restore Purchase
  • If it didn't work, log-out and then log-in again.
  • If it didn't work, check your iTunes or Google Play account to check if your purchase has been successful.
  • If so, please contact us for help: support@wordupapp.co

FAQ: I have purchased Pro but some games are still unavailable, why?

Some Pro-only games are under development. When you tap on them the app will explain that they will be released soon. We are working hard on delivering them as soon as possible.

Account and User Data

FAQ: Some of my progress data disappeared! How can I get it back?

Under My Account, click on the Sync button.

FAQ: How can I delete my account?

To delete your account, please send us an email from the email address registered to your account, and we will try to remove your data within 5 working days.

FAQ: Can I change my email address?

This is only supported for Pro users currently. If you are a Pro user and want to change your email, please send us an email address from the old email address as proof of ownership, and we will change that for you.

Referral Program

FAQ: I have reached 12 referral clicks. Why don't I get Pro?

The referral program allows you to unlock access to all examples content when you reach 12 clicks. It's different from accessing the Pro features, which require subscription payment still. Before Dec 2019, unlocking the full examples content was a part of the 'Pro' subscription. To facilitate free access, we used to offer a temporary 'Pro via referral' deal to users who had already joined. That deal was honoured for those users still.

From Dec 2019, we changed our policy for new users:

  • You can unlock 'permanent access' to full examples' content via the referral program by getting 12 clicks.
  • Accessing the new features is only available when you buy a Pro subscription.
This policy allows everyone to use the core features of WordUp free of charge forever.

Troubleshooting

FAQ: Why can I not download it from the Google Play Store?

Occasionally when you try to download WordUp you get an error message. This is due to a problem in the Google store.
If you try again in a few minutes (or sometimes an hour) it will download OK.
If the problem persists, please email support at wordupapp.co so we can try to help you.

FAQ: Why can I not see the translations (in my native language)?

It can be because the translation file is not fully downloaded.
To fix it, from the Menu tab, go to Preferences. Then toggle the Translation switch off and then back on again.
Wait for a few seconds and then look up a word.