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A thick skin

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Emotional ResiliencePlay
Refers to the emotional strength needed to not be easily upset by criticism. SlideAs a stand-up comedian, she developed a thick skin against hecklers.
LampPro Tip 2/3
Figurative UsePlay
It's used figuratively to talk about emotional, not physical, toughness. SlideWorking in customer service requires you to grow a thick skin.
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Not InsensitivePlay
Having a thick skin doesn't mean the person is insensitive, rather they cope well with difficulties. SlideDespite being criticized, he showed he had a thick skin by responding kindly.