Use it to show deep understanding of someone's difficult situation.

Empathetic Tone

Be careful not to sound superior or condescending when expressing pity.

Not Patronizing

Express sorrow for someone only if you genuinely care about their situation.

Use it to show sincere regret for actions that negatively affect another.

It implies taking ownership for a wrongdoing and its impact on someone.

For an apology to be effective, it should be offered soon after the regretted event.